{"id":3203,"date":"2024-10-04T10:59:03","date_gmt":"2024-10-04T08:59:03","guid":{"rendered":"\/?page_id=3203"},"modified":"2025-11-13T15:09:04","modified_gmt":"2025-11-13T14:09:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging-ef.exakt.se\/us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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What countries do you ship to?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Countries we ship to from this store <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our US site currently ships to: North America<\/strong>: United States, Canada, APAC<\/strong>: Australia, China (Mainland), Hong Kong SAR, India, Indonesia, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, Vietnam, MEA<\/strong>: Saudi Arabia, South Africa, T\u00fcrkiye, United Arab Emirates, LATAM<\/strong>: Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Panama, Peru<\/p>

For order from Europe \u2013 please visit our EU store<\/a><\/p>

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Will I have to Pay taxes or Customs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Orders from the US-site are shipped from the US. When destination is within the US taxes are calculated on your order at checkout.<\/p>

If you order from a country outside of the US we use Incoterms DDU, this means that Customs, VAT and\/or other fees may apply and will be determined based on your destination country. The fees will be paid through the shipping carrier, either by bill or payment on delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Orders & Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Order confirmation <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When placing an order at the website you accept our terms and conditions. Upon payment we will send you an order confirmation to the email you provided.<\/p>

If there are any errors in your order confirmation we ask you to immediately contact us via email to customerservice@exakt.se<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Payments <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Payments are processed by our payment partner Stripe. Your payment is processed directly on the payments page, and you will not be directed to any external payment services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Prices <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All prices in the store are stated in USD with Sales Tax being calculated in checkout. Any shipping fees are stated separately. If we adjust prices this will not affect orders already placed. The price of the time of purchase applies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At this time we only provide Print on Demand. This means all products are produced according to your order and it means we carry no stock. Therefore, it is not possible to return the product due to change of mind or exchanged due to change of color or size. For defective products reach out to us through this form.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Shipping & Delivery\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How long will it take to produce my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Orders take approximately\u00a05\u201310 business days to be produced<\/strong>. Once completed, delivery usually takes\u00a02 to 7 days<\/strong>, depending on the destination.<\/p>

Please note that shipping times may vary due to factors such as local delivery conditions, carrier delays, remote delivery areas, or peak periods like public holidays.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once your order ships, you will receive a tracking number via the email you provided to monitor your package.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How much does shipping cost? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Shipping costs are calculated based on the size, weight, and destination of your order. The exact amount will be displayed at checkout.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Printing & Sustainability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What is Direct-to-Garment (DTG) printing? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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DTG printing produces vibrant colors and detailed prints that are soft to the touch. The ink absorbs into the fabric, resulting in a smooth finish rather than a stiff feel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is DTG printing eco-friendly? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we use water-based, non-toxic inks, making the process environmentally friendly.<\/p>

Printing on Demand means that we produce each product as they are ordered. That means we do not carry any extra stock. We also aim to produce and deliver as locally as possible. Reducing shipping and related co2 emissions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I order sustainably? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To reduce waste and shipping costs, combine multiple items into a single checkout whenever possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Return & Refund Policy\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I return or exchange my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Since all items are custom-made on demand, we do not accept returns or exchanges unless the product is defective. Read more here<\/a><\/p>

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What if my product is defective? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If your product has a manufacturing defect (e.g., misprints, incorrect design, or damage), we offer a replacement or refund. Contact\u00a0us through this form<\/a> within 15 days of receiving your order with details and photos of the defect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Who covers return shipping for defective items? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If your product is clearly defected you will not have to send it back, or Exakt will cover the cost for shipping. We will send you a new product to replace the defective one.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What countries do you ship to? Countries we ship to from this store Our US site currently ships to: North America: United States, Canada, APAC: Australia, China (Mainland), Hong Kong SAR, India, Indonesia, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, Vietnam, MEA: Saudi Arabia, South Africa, T\u00fcrkiye, United Arab Emirates, LATAM: Argentina, Brazil, …<\/p>\n","protected":false},"author":466,"featured_media":7928,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3203","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/pages\/3203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/users\/466"}],"replies":[{"embeddable":true,"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/comments?post=3203"}],"version-history":[{"count":111,"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/pages\/3203\/revisions"}],"predecessor-version":[{"id":8083,"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/pages\/3203\/revisions\/8083"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/media\/7928"}],"wp:attachment":[{"href":"https:\/\/staging-ef.exakt.se\/us\/wp-json\/wp\/v2\/media?parent=3203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}